Delete your account and data

From the app (web or mobile)

1. Go to Settings → Security ("Ajustes → Seguridad") and, at the bottom, tap Delete your account ("Borrar tu cuenta").
2. Read what is deleted and what is kept, and enter your Strix Mail password. If you have two-step verification on, also enter the code from your authenticator app (or one of your recovery codes).
3. Tap Delete your account. Deletion is immediate: all your sessions are signed out, including the one you used to delete it.

If you own an organization that has other members, the app will not let you delete your account and tells you which one it is: first transfer ownership to someone else (Settings → Organization) or remove the other members. That way nobody loses, without notice, an organization they work in.

By email

If you cannot sign in to the app, write to [email protected] from the address you signed up with, with the subject "Delete my account". We reply to confirm the request (if you write from another address, we will ask you to confirm the account is yours), delete it within 30 days of confirmation, and let you know when it is done.

What is deleted

• Your profile: name, email address and your password hash.
• Two-step verification and recovery codes.
• All your sessions.
• The mailboxes you connected in all your organizations, including ones you already left, with their encrypted credentials and all their cache: headers, text for search, full messages and attachments.
• Drafts, uploaded attachments and the send queue.
• Addresses for autocomplete, senders allowed to show images, and preferences.
• The organizations where you are the only member, with their invitations.
• Your membership in other people's organizations. Those organizations, and what their members connected, are not touched.

What is kept, and for how long

• Audit log (security events, without IP address, email address or message content): up to 24 months from each event. Once your account is deleted it is linked to an internal identifier that no longer identifies you, and it records that the account was deleted.
• Server logs: up to 30 days.
• Backups: deleted data disappears from them when they are renewed, within at most [[COMPLETAR: DIAS_RESPALDOS]] days.
• Encrypted files in storage (full messages and attachments): when you delete your account from the app they are removed immediately. If one could not be removed, it is unreadable anyway (its key is deleted with the account) and is removed within 30 days.
• Anything the law requires us to keep, only for as long as it requires.

In Settings → Accounts, choose the mailbox and, at the bottom, Delete the account ("Borrar la cuenta"). Its settings, encrypted credentials and all its cache (messages, attachments, drafts and send queue) are deleted immediately. Your email stays on your provider's server.

If the mailbox is a Google or Microsoft one, you can also revoke Strix Mail's access from your account:

• Google: myaccount.google.com/permissions
• Microsoft (personal account): account.live.com/consent/Manage
• Microsoft 365 (work or school account): myapps.microsoft.com, or ask your admin (admin guide).

The owner can delete an organization in Settings → Organization. Its members, its invitations and all the mailboxes its members connected within it, with their cache, are deleted. Tell the members beforehand.

If you leave an organization or are removed from it, the mailboxes you connected within it are disconnected and their cache is deleted.

You can also ask us for a copy of your data, to correct something, or to delete specific data without closing your account. Write to [email protected]. More details in the Privacy Policy.